Platform Resources

The Builderchain construction platform "client architecture" leverages the incredibly powerful Microsoft Dynamics 365 business automation environment, and the state-of-the art Microsoft Power Platform (PowerApps, PowerBI, and Microsoft Flow).  All users have direct access to a wide array of business application functionality that are seamlessly delivered on a per-usage basis, versus a subscription model.  This way, you only pay for exactly what you use.  


Front Office Merchants can leverage this business application functionality that can be easily customized "declaratively", specific to your business and industry best practices.  


Likewise, Back Office Merchants can leverage this business application functionality to deliver highly-automated, turnkey services, or integrate their existing applications into the Builderchain platform.

Marketing Management

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Create and Nurture Leads

Run multi-channel campaigns

Use email marketing, web landing pages, events, SMS integration, phone calls, and custom channels to attract the right prospects.


Personalize buyer experiences

Use configurable templates, reusable content blocks, design tools, and Microsoft Stream videos to prepare content and set up customer journeys based upon their engagement.


Nurture leads from LinkedIn

Use connectors to LinkedIn to target matched audiences, nurture leads, and create a buyer’s journey based on LinkedIn content and interactions.


Simplify event management

Organize in-person and digital events with an events portal to manage registrations, sessions, speakers, and improved venue logistics with QR codes and wait lists. Use integration with ON24 or other webinar providers for digital events.


Personalize website visits

Customize landing pages for prospects based on their attributes and past behavior. Generate more leads with tailored emails that personalize the customer experience.



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Align Sales and Marketing

Create a connected view of your customer data

Share one source of information about contacts, leads, and customers to deliver a connected experience across the buyer’s journey.


Close more deals with account-based marketing

Enable your sales and marketing efforts to target accounts that are most likely to generate the largest revenue. Orchestrate the buyer’s journey for account-level leads with personalized content, and nurture activities to maximize revenue


Track prospect throughout their journey

Prioritize leads that are ready for sales engagement with multiple lead scoring models and sales readiness grades. Move prospects more efficiently through the marketing and sales funnel by enabling sellers to add contacts to marketing campaigns with automated workflows to hand off sales-ready leads and drive follow-ups.


Increase productivity

Easily set up and view campaigns with marketing calendars showing campaign timelines and activities. Also use familiar Office 365 tools for collaboration with colleagues, leads, and customers.

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Make Smarter Decisions

Gain marketing insights

Get real-time, out-of-the-box insights and marketing analyzers. Build custom dashboards for deeper analysis of your marketing performance.


Focus on top priorities

Target the right audience with dynamic segmentation, lead scoring models, and artificial intelligence (AI) to identify high priority prospects and contact them at the right time with smart scheduling.


Improve social engagement

Create and schedule social posts to support your campaigns. Gain social and web insights from Dynamics 365 Market Insights on topics that are relevant to your campaigns and events.


Survey customers

Conduct online surveys to better understand your customer needs and to apply learning to your marketing investments.

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Innovate with a modern and adaptable marketing and sales software platform

Adapt quickly

Accelerate time to market with the easy-to-use onboarding dashboard. Adapt the application to your needs by using no-code visual editors and tools that simplify build and deploy processes for web and mobile apps.


Extend and connect

Automate processes across all platform applications and third-party systems for better service engagement experiences. Use the rich set of customer journey and segment APIs to help configure marketing campaigns. Build new segments, modify existing segments, or connect with tools like Microsoft Flow.


Invest with confidence

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your data.


Drive innovation

Transform your customer interactions with deep insights provided by AI, such as spam scoring that guides your teams to the right business outcomes.



Sales Management

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Enable smarter selling with embedded insights

Identify the right buyers

Increase conversion and win rates with lead and opportunity scoring based on advanced scoring models for likelihood to convert and buy.


Connect with prospects

Increase response rates through warm introductions from colleagues who are already emailing, meeting, and collaborating with prospects.


Tailor engagement

Deliver in-the-moment and relevant interactions based on embedded insights that recommend personalized talking points and next best steps.


Optimize email engagement

Show sellers when and how customers interact with their emails, so they can be more proactive and responsive in their communications.


Keep relationships on track

Focus on high priority customers with signals from Dynamics 365 and Office 365 that reveal relationship health and risks.

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Empower sellers to build relationships with authentic and personal engagement

Connect data and processes to enable relationship selling

Unify relationship data and processes with the integration between LinkedIn Sales Navigator and Dynamics 365 for Sales, so sellers have the insights they need to build trust and easily manage relationships at scale.


Gain contextual insights from LinkedIn

Get richer profiles and data with LinkedIn Sales Navigator integration, including related leads and ways to secure a warm introduction.


Get a clear view of the organizational structure

With interactive org charts, keep track of the contacts at an account and understand the relationships among contacts to identify potential stakeholders and influencers.


Personalize content

Collaborate and personalize sales documents with embedded Office 365 tools that fit the way sellers work.

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Boost sales productivity with seamless tools

Work better together

Collaborate on deals across functions and geography with customer information and document sharing directly from Microsoft Teams1, a modern hub for chat, meetings, notes, documents, and business applications.


Work with familiar tools

Accelerate deals with an end-to-end, immersive experience for opportunity management. Increase seller productivity with familiar tools like Outlook, Excel, and SharePoint that work seamlessly with Dynamics 365 for Sales.


Sell anytime, anywhere

Support work on the go with modern mobile applications that provide contextual news, social data, and task flows that increase usability.


Connect with your partners

Recruit, onboard, and strengthen your partner channel through deeper enablement and activation. Give partners a quick view of interactions across opportunities, cases, and other relevant information with partner relationship management.

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Free up more time for selling

Simplify data entry

Save time with contextual prompts that suggest new records to create as sellers enter notes.


Share sales best practices

Concentrate on selling with sales playbooks that contain repeatable, winning sales techniques and contextual reference materials.


Minimize training

Navigate efficiently through the sales process with a business process UI that provides contextual guidance during every phase of the sales cycle.

Give customers a reason to do business with you.

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Innovate with solutions built to evolve

 

Adapt quickly

Accelerate time-to-market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy custom sales applications.


Extend and connect

Automate processes across Dynamics 365 applications and partner systems for a unified experience.


Invest with confidence

Reduce the cost and complexity of operating a global infrastructure by relying on the Microsoft cloud platform, and trust state-of-the-art Microsoft datacenters to safeguard your data.


Drive innovation

Transform the end-to-end customer journey with unified data across marketing, sales, and service that breaks down silos.

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Accelerate sales performance

Know your business

Spot issues and trends with interactive dashboards and reports based on historical data. Get answers with rich visualizations using conversational Q&A.


Shorten ramp-up time

Ease onboarding for new sellers. Align sales behavior with best practices using interactive help and documentation.


Motivate sellers

Energize sellers with fun and exciting team-based sales contests. Improve sales performance and hold everyone accountable with a solution that makes results highly visible.

Customer Service Management

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Deliver fast, personalized service and support

Deliver value at every touchpoint

A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.


Guide agents to optimal outcomes

AI-driven insights guide agents to the right actions by surfacing relevant information exactly when they need it.


Resolve issues proactively

Avoid service and support issues with predictive care. Analyze data from connected devices and take action before warning signs become a problem.


Engage with customers on any channel or device

Make it easy to find answers through self-service, communities. Intelligently route cases from any channel to the right agent for quick resolution.

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Learn from every interaction

Improve agent performance

Analyze contact center operations and agent interactions to improve customer engagement. Promote optimal behavior with individual games and team competition.


Speed onboarding and adoption

Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning.


Enable an agile support model

Optimize staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.

Give customers a reason to do business with you.

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Create customer service virtual agents quickly and easily

Enable your customer service teams to create powerful bots using a guided, no-code graphical interface—all without the need for data scientists or developers.

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Monitor and improve bot performance

 Keep an eye on how your bots are performing by using conversational metrics and dashboards. Get in-depth AI-driven insights to improve bot performance. 

Project Management

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Manage projects with confidence

Earn customer trust

Ensure project deliverables reflect the terms of the contract, approved work, and expenses.


Plan for success

Visualize accurate cost, effort, and revenue, and achieve predictable project delivery using robust project planning capabilities including native Microsoft Project integration.


Manage with precision

Provide project managers with intuitive dashboards to review, monitor, and approve all costs and time impacting their projects.

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Forecast project profitability

Gain visibility on project-based opportunities

Prioritize deals based on a unified sales management dashboard that brings together product and project-based opportunities.


Collaborate with customers

Engage directly with customers on quotes, project scope, and resource requirements through a secure portal.


Simplify the contract process

Ensure seamless sales collaboration by creating project contracts, tracking labor rates, and generating statements of work directly within Dynamics 365 for Sales.

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Forecast project profitability

Gain visibility on project-based opportunities

Prioritize deals based on a unified sales management dashboard that brings together product and project-based opportunities.


Collaborate with customers

Engage directly with customers on quotes, project scope, and resource requirements through a secure portal.


Simplify the contract process

Ensure seamless sales collaboration by creating project contracts, tracking labor rates, and generating statements of work directly within Dynamics 365 for Sales.

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Increase productivity

Elevate collaboration

Foster collaboration across project teams using audio, video, and document management with integration to Office 365 applications.


Manage with agility

Respond quickly to scope changes and project risks by managing critical key performance indicators to ensure profitable service delivery.


Simplify time and expense management

Submit, approve, process, and reconcile time and expenses anytime, anywhere, for timely customer billing.

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Innovate with a modern and adaptable platform

Adapt quickly

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.


Unify your service environment

Automate processes across Dynamics 365 applications and third-party systems for better service engagement experiences.


Invest with confidence

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your data.


Drive innovation

Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.

Field Management

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Drive operational efficiency with IoT

Gain insight and intelligence

Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.


Automate work order creation

Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.


Transform service with predictive maintenance

Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.

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Optimize your resources

Automate scheduling

Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.


Empower dispatchers

Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.


Streamline inventory management

Synchronize and track inventory down to the truck level with real-time visibility to increase first-time fix rates.

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Make field crews more effective

Ensure on-time appointments

Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.


Share customer information

Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.


Boost on-site efficiency

Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.


Create new levels of productivity

Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.

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Engage with your customers

Build customer trust

Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.


Create effortless service experiences

Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.


Communicate proactively

Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.

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Innovate with an adaptable platform

Adapt quickly

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.


Unify your service environment

Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.


Invest with confidence

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.


Drive innovation

Transform your customer interactions with deep insights that guide your teams to the right business outcomes.

What's something exciting your business offers? Say it here.

Talent Management

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Hire the right people, faster

Enable collaborative recruiting

Connect recruiters, hiring managers, and interviewers, and share candidate profiles and communications by using Dynamics 365 for Talent with LinkedIn Recruiter.


Boost win rates

Deliver an engaging candidate experience by allowing people to use their LinkedIn profile to apply for open roles and communicate through a portal that offers guidance and transparency every step of the way.


Accelerate time to hire

Reach top candidates by posting jobs to popular talent marketplaces, quickly creating a company career site to advertise open roles, and using signals from Office 365, Azure Active Directory, and HR systems to improve internal mobility.


Increase quality of hire

Empower hiring managers to take ownership of the selection process with visibility into candidate profiles, assessment tools, artificial intelligence recommendations, interviewer assignments, simplified interview scheduling, mobile feedback, and comprehensive offer management.

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Set employees up for success

Elevate onboarding

Welcome new hires with personalized onboarding processes and checklists that streamline administrative tasks and help deliver a memorable first day experience.


Accelerate impact

Ensure employees have clearly defined roles, responsibilities, and objectives to help them stay focused on impactful priorities with a centralized location for resources.


Establish key connections

Help employees settle in with campus maps, transportation options, and socialization opportunities that align new members with cross-functional teams.


Ensure success

Monitor progress along the way with an outline of key performance indicators, and provide opportunities for feedback. Replicate successful onboarding experiences by saving guides as templates for specific roles.

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Develop and upskill your talent

Promote continuous learning

Track employee accomplishments, ensure completion of required certifications, and recommend additional training.


Tailor experiences by role

Drive the next best action for professional growth with role-tailored experiences that outline the skills and competencies that are required for advancement and promotion based on an employee’s current role.


Enable professional growth

Give employees the tools to drive their career path with the ability to maintain detailed profiles that outline experience, skills, and competencies.

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Build a high-performance team

Facilitate employee feedback

Provide ongoing feedback and reward high performers by turning performance into two-way conversation between employees and managers.


Gain performance insights

View real-time performance dashboards, and track accomplishments. Offer visibility through performance journals, real-time feedback, and goal management.


Align performance assessments

Conduct collaborative performance reviews with the ability to offer feedback on active goals, rate role-level competencies, and create career path guides.

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Drive operational excellence and impact

Maximize strategic impact

Improve business impact, and drive an agile, high-performance culture by automating routine HR tasks, such as benefits, compensation, and leave and absence, so your team can focus on strategic initiatives.


Centralize employee profiles

Create centralized employee profiles that highlight skills and experiences, using Microsoft Office 365 and LinkedIn data to get a 360-degree view of your people.


Minimize compliance risk

Get visibility across your global organization, and minimize compliance risk with simplified employee verification, worker accommodations, local regulation support, and health and safety requirements.


Manage people analytics

Get the right insights for the right action to improve your workforce planning. Reduce reporting complexities to transform, analyze, and visualize your people data in rich dashboards available on any device.